"Smart" move, AAX

Last Wednesday, I was scrolling my fb news feed and suddenly stumbled across an announcement from Air Asia X. They are cancelling a few routes "due to soaring taxes and higher jet fuel prices". Unfortunately my flight to Mumbai on 16 February 2012 is affected. Bummer. 


Well, all is not bad. Air Asia X promised to give three alternatives  "including a full refund, a reroute to another AirAsia X destination (e.g, in Australia and North Asia), or a move to an alternative carrier where available" and all these " at no additional cost".


Air Asia X, I sure do hope you keep your promise this time.


FYI, I purchased my flight tickets a year ago during the RM0.10 promo and I bagged the return ticket to Mumbai at RM260. Sounds like a pretty good deal at that time but why oh why must you make a drastic change without much earlier notice?


The route to Mumbai is cancelled from 1 February 2012 onwards but this announcement was only made on 11 January 2012. Come on, it's common sense that ample time of notice must be in order before you simply cancel your customers' flights.

Mass email from Air Asia X

According to the email, they are going to send another email to individual customers to inform  the options available to them. Well, today is the 14th and I see no email from you, AAX! Nak cancel flight cepat aje.. nak remedy the situation lembab pulak kan?


Lady Luck is on my side as I have not made any accommodation arrangements yet and have yet to apply for my visa. Phew!


The only silver lining I can see out of this shenanigan is that I have the option to travel to other countries with no extra cost. I am definitely picking somewhere far, somewhere expensive. Hahaha! I really want to go to New Zealand so, fingers crossed! :)