AAX debacle update

I don't want to relive the horrible attempts to get the attention of AAX, it'll just spike my blood pressure.

To cut things short, I called their "premium line" (that's just their fancy term for "fucking expensive call charges"), went through their incompetent live web chat, sent 3 emails and all of them failed to get them to move their ass, do their job and settle my urgent problem.

My travel buddy Faiza, called their premium line as well and on the second call, she managed to get them to give us the new destination itinerary. Phew~

Can you believe it? I had to go through all the available channels and none worked. It seems they will only pay attention to us with a little bit of scolding over the phone. To say that I was frustrated would be the understatement of the year.

Alas, they managed to settle the recovery options and we were given another destination at no extra charge. I just wish they are more organised in handling their customers and not brushing them off easily, just transferring the customers from one channel to the other. We know, you are a budget carrier and you did offer cheap price for the airfares but we did pay with our hard earned money. Please respect and value your customer.

"Thank you", AAX.